Susan has over 20 years experience coaching and partnering with senior leaders and their teams, helping them cultivate leadership talent, build cohesive teams, set strategic direction, and navigate change. She combines her perceptive ability to connect with and relate to people with her keen diagnostic skills. Her work with PepsiCo culminated with the publication of her case study, “Performance Beyond Belief” which examined the largest ever reorganisation in Pizza Hut’s history. The two-part case has been used at Darden, Fuqua and Kellogg business schools in Operations and Organisational Behaviour Courses.
Susan earned an M.B.A. from the University of Virginia’s Darden Business School and a B.A. in English from the College of William and Mary.